Customer Service
What are your Customer Service hours?
For the quickest response, please email me. I will respond promptly Monday through Friday, 7am - 5pm... and on weekday evenings and weekends I will respond throughout the day!
Phone: 330.764.9877, all messages are returned within 24 hours, Monday through Friday.
IMPORTANT Calendar Note:
While Couture Invito will be processing and proofing during Holidays, Holiday days are not counted as business days, due to the printing production being closed on those days.
What makes Couture Invito stand out among other invitation companies?
I offer custom designs, embellishments and superior customer service. I personally work with all clients to create an invitation or stationery set that suit them the best. I don't just "plug-in" your information or photo, personal attention to every order. Meaning, if you want to change a design a little bit, just ask me and I will be happy to do it for you!
Return Policy
Since all of the products are custom-ordered, Couture Invito does not accept returns and does not issue refunds. Once your order has been placed, it cannot be cancelled. Once your order has been processed for output it cannot be changed. If there are any errors on the part of Couture invito, they will be rectified in a timely manner. Customer satifaction is a top priority.
Quality Control
Couture Invito offers original designs that are professionally printed. Some colors may vary from the screen to your final printed piece due to the various calibrations of browsers and monitors. If you have any questions or concerns about color, please feel free to contact me prior to ordering.
Sales Tax
Sales tax is collected on all orders originating from the state of Ohio. Applicable sales tax is added at the time of purchase during check out.
Payment
Payment is by credit card only, Couture Invito accepts MasterCard and Visa at the time of purchase.
Ordering
Do you have a online catalog or a printed catalog?
Our website features an extensive line of what we offer. If you don't see something you are looking for, please email me and I will be happy to assist you. I have a sample catalog of our invitations and stationery at our boutique. Please call to set up your appointment.
Are samples available for purchase?
Yes, see product page for details or email us for more information.
Will I see a proof?
All invitations, photo cards, and announcements receive complimentary proofs. They must be approved before printing. Social stationery, calling cards and photo notepads do not receive proofs, unless they are requested by the customer.
Do I need to place a minimum order?
The minimum order for all stationery and invitations is 25. Photo cards and invitations can be ordered in any quantity above 25 (i.e. 32, 67, etc.) Stationery orders are available in quantities of 25.
Can I customize an invite/photo card I saw online?
Yes, we encourage our clients to take pride in designing their very own invitation. If you want something slightly different, more pictures added (or whatever the case) just ask... we are happy to change it up for you! We love custom work!
Can I have my order rushed?
Sure thing! Just make note of the rush in the comments box during check out... if needed we can usually push printing through in just 48 hours!
I would like to order more... Am I able to add on to my existing order?
Once you have sent us your approval we can no longer change the quantity of your order. If you need additional items you will have to place an additional, minimum order of 25 (quantity).
What types of printing do you offer?
Couture Invito offers professional digital printing (flat printing). We also offer engraved, letterpress and thermography printing upon request.
How do I submit my personal/digital photos for invitation/announcement cards?
Detailed instructions will be provided after you place your order.
Payment, Privacy & Security
Will my personal information be secure on your website?
The online ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone try to intercept it.
What form of payments do you accept?
Couture Invito accepts Visa and MasterCard. We also can accept Paypal upon request.
Do you have a secure credit card server?
The online ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone try to intercept it.
Shipping
How soon will my order be shipped once I confirm my order?
All Photo Cards and stationery are shipped within 5-7 business days (unless otherwise noted on the product page, ie. Holiday Cards). Custom photo notepads are shipped within 2 weeks of placing your order (unless otherwise stated on the product page - turnaround time often is often within 3-4 business days during the Holiday season). Formal invitation deliver is determined between each individual customer and myself during the ordering process. Contact me for more information. Photo Jewelry are sent separately from stationery products and may require additional time for fulfillment, and additional shipping and handling charges.
Products
Do you outsource or design everything yourself?
I do not outsource any of the orders. All the designs are created and completed by me (Alesa)! Personal attention is given to every order.
Is your printing done in the United States or overseas?
All stationery, notepads, and invitations are printed in the United States!
I have given high priority to aligning my actions with my principles. In conceptualizing Couture Invito, it was imperative that the project be socially and environmentally responsible. Couture Invito uses recycled paper and packaging product to contribute to a healthier planet. Couture Invito prints everything in the Cleveland-Medina, Ohio area, in order to contribute to Northeast Ohios economy.
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